TERMS AND CONDITIONS OF SERVICE

PLEASE READ THESE TERMS CAREFULLY.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

These terms and conditions (the "Terms and Conditions") govern the use of substitutepetparents.com (the "Site, SPP.com") and any related services of Substitute Pet Parents LLC (“Substitute Pet Parents, SPP, We”). The Site is owned and operated by Substitute Pet Parents LLC, of Pittsburgh PA. The Site is an educational resource, booking service and an ecommerce website designed for Pet Owners to book & pay for a variety of pet services such as pet sitting, walks, ride to vet, etc. through the website.

By utilizing this Site, you have indicated agreement and compliance with these Terms and Conditions and agree to abide by them at all times. If you do not agree with these terms and conditions, you should not accept them. In which case, you are expressly prohibited from use of the site and precluded from all services of Substitute Pet Parents.

You understand and agree that we may change the Terms from time to time, and that any such changes will be effective when we post the modified Terms on the web site, unless otherwise required by applicable law. Continued access and use of Substitute Pet Parents services, including the Site will constitute your consent to be bound by the modified Terms and Conditions.

1. Substitute Pet Parents Service;

a. Nature of Business; SPP offers pet care services and products for sale to pet owners, primarily through SPP.com. Examples include, but are not limited to walks, overnight sitting, etc.

b. Substitutepetparents.com, a fully owned digital asset, is the primary distribution channel for the company. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of descriptions of 3rd Party supplied offerings.

c. Substitute Pet Parents reserves the right to modify, reject or cancel your order for supply, cost, timing or as management deems appropriate. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

d. 3rd Party suppliers; SPP offers products produced by 3rd parties for sale. third parties (also called distribution partners). SPP does its utmost to insure a 3rd party’s offerings consistently meet our high quality standards. However, Substitute Pet Parents makes no guarantees for partner supplied products or services. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site. Any issues with a 3rd party supplied product must be resolved with that supplier.

e. A full refund will be made for any out-of-stock item. You agree it is your responsibility to verify payment receipt.

f. 3rd Party Services – Links; You acknowledge that SPP relies on the services of 3rd party providers (such as payment processors) to supply the Site. The Site may also contain links to third party websites or resources. You acknowledge and agree that we are not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement of such websites or resources, or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

2. Certification of Compliance with Applicable Law.

a. Customers/Owners/You will ensure that pets are vaccinated, licensed, identification-tagged and/or microchipped as required by local laws or regulations. Further, that you will ensure that you have obtained and will maintain any mandatory insurance policies concerning the pets whose care you entrust to SPP.

b. You acknowledge that SPP is entitled to rely on these certifications from you. SPP is not responsible to ensure that all users have complied with applicable laws and regulations, and will not be liable for a user’s failure to do so.

3. Registration & Account Security;

When you create an account on substitutepetparents.com, you agree to the following:

a. Customers/Pet Owners/You are solely responsible for account completeness and accuracy of account information. Additionally, customers are solely responsible for the safety and security of sensitive information including account #s and pw.

b. The Customer agrees to promptly update account information such as ph. # and payment method, as it may change.

4. Fees & Payments;

a. Service Prices; are posted on substitutepetparents.com.

b. Payment for services; Substitute Pet Parents accepts debit/credit cards, Venmo, Paypal and Zelle as payment methods for services. Cash payments, on exception, may be accepted if approved by SPP management. Personal checks are never accepted as payment.

c. Authorization; When you provide us with your payment information, you authorize our use of and access to the payment instrument you have provided. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

d. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

e. Payment schedule; A 50% deposit is required to book a service. The remaining balance is due prior to, or at the time of service. If at the service commencement time payment hasn’t been made, SPP reserves the right to deny a booked service.

f. Late Fees and Additional Charges’ As a Customer/Pet Owner, you acknowledge and agree that, if you fail to retrieve your pet at the end of a booked service period, you will be charged for the service time +50% to accomodate. In addition, you agree to indemnify Substitute Pet Parents for, and agree that we may charge your credit card or other payment method for, any additional costs and expenses incurred as a result of your failure to retrieve your pet at the agreed time. If, after 24 hours a pet hasn’t been retrieved, SPP will treat the situation as an abandonment (see sec.

g. Cancellations & Refunds;

i. Cancellations by SPP. If we need to cancels a Booking prior to or during the service we will refund 100% of collected fees paid.

ii. Cancellations by Customer/Pet Owner. If a Pet Owner cancels a Booking prior to or during the service period specified in a Booking, we will refund fees in accordance with SPP cancellation policy (below).

Cancellation Notice

Refund

>72 hours

48-72 hours

<49 hours

100% refund

50%

No refund

iii. General Terms for Cancellations. If you wish to cancel a Booking, you should use the mechanisms available through SPP.com to do so. .

iv. Discretionary Refunds for Failure to Perform. In our reasonable discretion, if we determine that services booked by you were either not provided or done so incompletely. we may issue a full or partial refund to a Pet Owner.

v. Payment Holds. If you are a Sitter, SPP reserves the right to issue a hold on amounts otherwise payable to you if there is a reasonable suspicion of fraudulent activity involving your account(s) or for other similarly compelling reasons. We may also recommend that third party payment service providers restrict your access to funds in your account under the foregoing circumstances.

h. Taxes.

1. SPP does not withhold any taxes from Sitter pay. Pet Sitter positions with Substitute Pet Parents operate as independent contractors. This means that at the end of each year you will receive a 1099 for to reference when doing your taxes. You will not receive W2. Again, there will be no taxes withheld from pay-checks. You acknowledge that you are solely responsible to pay any applicable taxes due to Federal, State and local entities in the prescribed timing.

2. Customers acknowledge they bear responsibility for any tax that arises as a result of your purchase. This includes, without limitation, any form of sales tax, VAT, or income tax on fees paid or received by you to SPP. In certain jurisdictions, SPP may be required by law to collect and/or report tax information about you. You agree to provide us with documentation that we determine to be necessary for us to fulfill those obligations and, if you fail to do so, that SPP may suspend or deactivate your account until such documentation is provided.

i. Payment Processing. Payment processing services may be provided by one or more third-party payment processors. SPP reserves the right to switch payment processing vendors or use alternate or backup vendors in its discretion. Payment processing provided by Stripe is subject to the Stripe Services Agreement (available at https://stripe.com/legal), , your Stripe Connected Account to facilitate payment related to Pet Care Services you purchase or provide. You agree to provide accurate and complete information about you and your business, and authorize SPP to share it and transaction information with Stripe for the purposes of facilitating the payment processing services provided by Stripe.

5. Uncommon situations;

a. Emergencies; SPP staff does their utmost to prevent accidental emergencies while in the care of your pets. However, accidental or not, emergencies do happen. It is recommended that Pet Owners intermittently check for msgs. From SPP. We will diligently try to reach you in an emergency situation. Additionally, Pet Owners should provide an emergency contact (in the Pet Owner profile) as a backup. Lastly, it is recommended that owners provide their vet’s contact information and provide a release should vet records be required for treatment. SPP agrees to immediately contact Pet Owners in such an event. If the Pet Owner is not available, we will contact the emergency contact. If you are a Pet Owner, you hereby authorize your SPP and/or your emergency contact to obtain and authorize the provision of veterinary care for your pet if you cannot be reached to authorize care yourself in an emergency situation. In such case, you also authorize your pet’s veterinarian(s) to release your pet’s veterinary records to Substitute Pet Parents. You release the Substitute Pet Parents from liability for any injury, damage or other outcomes arising from the provision of emergency care or the failure to seek such care pursuant to this section, including from reimbursement that may otherwise have been available. Pet Owners are responsible for the costs of any such medical treatment for pets and, if you are a Pet Owner, you hereby authorize Substitute Pet Parents to charge your credit card or other payment method for such costs. Substitute Pet Parents recommends that all Pet Owners have adequate pet insurance to cover the costs of veterinary care.

b. Abandoned Pets; Re-homing. Pet Owners who arrange for Pet Care Services and fail to retrieve their pet at the scheduled time, release SPP in its sole discretion, to place the pet in foster care, transfer care to animal control or find other alternate care. Pet Owner agrees to reimburse Substitute Pet Parents for all costs and expenses associated with such actions.

c. Expulsion; Substitute Pet Parents expressly reserves the right, in its sole discretion, to remove a pet from SPP care should it be deemed necessary for the safety of a pet, the staff member, or any persons living with the staff member. Prior to removing a pet from care, SPP will use reasonable efforts during its normal business hours to contact the Pet Owner and/or the Pet Owner’s emergency contact (if provided) to arrange alternative care. Should SPP not be able to contact the Pet Owner or the emergency contact, SPP will use its best judgment to find alternative care for the pet until the Pet Owner is able to retrieve his/her pet. If you are a Pet Owner, you authorize your pet’s veterinarian(s) to release your pet’s veterinary records to SPP in connection with any such relocation or re-homing of your pet. In addition, you are responsible for and agree to pay all costs and expenses incurred by SPP in connection with such a transfer.

d. Suspension/termination; SPP has no obligation to offer service in any given region/territory. Nor does SPP have any obligation to individual staff members. SPP reserves the right to suspend or terminate a customer or a hired sitter as it is in the best interest of the enterprise. Both customer and sitter can also terminate their relationship with SPP at any point. Any balance due survives after the termination.

6. Limitations of Use;

a. Intellectual Property; SPP retains all right, title and interest in and to the brand Substitute Pet Parents, the Site, substitutepetparents.com, the technology and software used to provide it, all electronic documentation and content available through the website, and all intellectual property and proprietary rights within the website, documentation and content. Except for your rights to access and use our website, as set forth in these Terms. Nothing in these Terms licenses or conveys any of our intellectual property or proprietary rights to anyone, including you. You agree that we will have a perpetual right to use and incorporate into the website or the business at large any feedback or suggestions for improvement that you provide to us concerning without any obligation of compensation.

b. Trademarks; Substitute Pet Parents owns all rights in and to it’s trademarks, service marks, brand names and logos. Use of any of SPP property without express written permission from an SPP officer.

c. Warranty Disclaimer; The information and materials found on spp.com, including text, graphics, information, links or other items, are provided "as is" and "as available." Reviews, profiles, advice, opinions, statements, offers, or other information or content made available through the site, but not directly by SPP, are those of their respective authors, who are solely responsible for such content.

7. Limitation of Liability;

a. Exclusion of Certain Types of Damages. To the maximum extent permitted under applicable law, in no event will SPP be liable to you for any indirect, special, incidental, or consequential damages, including travel expenses, or for any business losses, or loss of profit, revenue, contracts, data, goodwill or other similar losses or expenses that arise out of or related to the care of your pet.

b. Limit on Our Liability to Customer. Except where prohibited by law, in no event will SPP’s liability to you or any third party, for any event, exceed the aggregate payments by that customer for the 12 months preceding the event.

c. No Liability for non-SPP Actions. In no event will SPP be liable for any damages whatsoever, whether direct or indirect relating to the conduct of you or any party not directly employed by SPP.

8. Privacy;

Our collection and use of your personal information on SPP.com is described in our Privacy Statement. By accessing or using the Site, you acknowledge that you have read and understand our Privacy Statement.

9. User Contributions; Refers to content provided by Sitters and Customers.

a. Submitted Content; We may allow you (or someone else on your behalf) to submit or upload text, photographs, images, videos, reviews, information and materials to your profile on SPP.com or otherwise in connection with using our Site and/or participating in promotional campaigns we conduct on the Site (collectively, “Your Content”). For example, Staff create a profile page with a photograph and other information and to transmit photos of the dogs under their care to Pet Owners, while Pet Owners may submit reviews of SPP staff (as rating functionality is available).

b. License. Except for the limitations on our use and disclosure of personal information described in our Privacy Statement, to the maximum extent and duration permitted under any applicable law, you grant SPP an irrevocable, perpetual, non-exclusive, fully paid worldwide license to use, copy, perform, publicly display, reproduce, adapt, modify, transmit, broadcast, prepare derivative works of, and/or distribute Your Content in connection with providing and/or promoting the Substitute Pet Parent Service, and to sublicense these rights to third parties.

c. Release. If your name, voice, image, persona, likeness, or performance is included in any of Your Content, you hereby waive, and release Substitute Pet Parents and its users from, any claim or cause of action, whether known or unknown, for defamation, copyright infringement, invasion of the rights of privacy, publicity, or personality, or any similar claim arising out of the use of Your Content in accordance with the license and the other provisions of these Terms.

d. Your Representations and Warranties about Your Content. You represent and warrant that (1) you are the owner or licensor of Your Content, and that you have all rights, consents and permissions necessary to grant the license and make the release in with respect to Your Content; (2) that you have any necessary consents and releases from individuals who appear or whose pets appear in Your Content; and (3) Your Content does not violate the law or these Terms.

e. Right to Remove or Screen Your Content; Though we are not obligated to do so, we reserve the right to monitor, screen, edit and/or remove Your Content on SPP.com. Our enforcement of these Terms with respect to Your Content is at our discretion. Failure to enforce the Terms in one instance does not create a waiver of our right to enforce them in another instance. We have no obligation to retain or provide you with copies of Your Content, nor will we have any liability to you for any deletion, disclosure, loss or modification to Your Content. It is your sole responsibility to maintain backup copies of Your Content.

f. Reviews; SPP.com may provide the ability to leave public and/or private reviews SPP staff members. As an SPP staff member, you acknowledge that even private reviews may be shared with third parties in accordance with applicable law and our Privacy Statement and that SPP has no obligation to preserve or indefinitely store any reviews. We have no obligation to provide you with the content of any reviews about you submitted by other users of the SPP.com, whether during employment or after. We will have no liability to you for any deletion, disclosure, loss or modification of these reviews. We reserve the right to screen, edit or remove these reviews from the Site at any time.

10. Phone, Text and Mobile Communications;

a. Consent to Text Messages and Other Communications. You consent to receive from or on behalf of SPP communications containing service-related information (including technical notices, updates, security alerts and support and administrative messages), and/or sales, marketing, or advertising messages. Your carrier's normal messaging, data and other rates and fees may apply to these communications. You may opt-out of receiving such messages at any time as described in our Privacy Statement (though you may continue to receive messages during processing).

b. Phone Number Changes. In the event that you change your mobile phone number you agree to promptly update your SPP.com account information yo avoid any lost communication.

11. Background Checks and Identity Verifications;

Substitute Pet Parents may provide perspective contractors with access to third party consumer reporting agencies or identity verification providers that perform, among other things, personal identification verification services (“Identity Verification”) or criminal records checks, sex offender registry checks, or motor vehicle records checks (collectively, “Background Checks”). We do not provide, and are not responsible or liable in any manner for, the Background Checks or Identity Verifications, and we do not endorse or make any representations or warranties regarding the reliability of such Background Checks.

If you are the subject of a Background Check, you may contact the applicable third-party consumer reporting agency to dispute the accuracy, timeliness or completeness of such information. You may contact SPP to dispute a decision to suspend or terminate your account that is based in whole or in part on the results of the Background Check.

12. Indemnity; TO THE MAXIMUM EXTENT PERMITTED UNDER ANY APPLICABLE LAW AND EXCEPT AS OTHERWISE PROHIBITED BY APPLICABLE LAW, YOU AGREE TO DEFEND, INDEMNIFY AND HOLD SPP HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, EXPENSES, DAMAGES AND/OR LIABILITIES, INCLUDING REASONABLE ATTORNEYS’ FEES AND COURT COSTS, THAT ARE IN ANY WAY RELATED TO YOUR: (1) transactions and interactions, online or offline, with other users of SPP.com; (2) breach of these Terms; (3) disputes with other users of SPP.com; (4) your misstatements, misrepresentations, or violation of applicable law; (5) property damage or personal injury to third parties caused by your pet or pets in your care; (6) Your Content; or (7) your use of any Background Check or Identify Verification information in violation of any applicable law. YOU FURTHER AGREE THAT YOU WILL COOPERATE WITH US IN THE DEFENSE OF SUCH CLAIMS. WE RESERVE THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION UNDER THIS SECTION, AND YOU WILL NOT SETTLE ANY SUCH CLAIM OR MATTER WITHOUT OUR ADVANCE WRITTEN CONSENT.

13. Customer Deposits - SPP property; Substitute Pet Parents sometimes makes available to customers equipment for use on their property in return for a monthly fee. Substitute Pet Parents collects a deposit from the pet owner that is refunded upon the satisfactory return of the SPP equipment.

a. Lockbox – This is door hanging lockbox for the customer to store keys for SPP staff access to their residence. This avoids SPP having custody of homeowner house keys.

Substitute Pet Parents will assess a $30 deposit for an SPP supplied lockbox for house key security. When customer returns lockbox, their SPP account will be credited $30 accordingly.

SPP will charge $6/month rental fee on the 1st of each month for use of the box, until the lockbox is satisfactorily returned to Substitute Pet Parents.

b. Yard cleanup equipment - Poop scoop, rake, bucket & bags will be provided to, and stored by customer on-site. The storage spot must be in an accessible location for SPP staff. SPP will charge a refundable $40 deposit on the first scheduled visit of a regular pick-up service. Deposit credited to customer’s SPP account when equipment is returned. This equipment for customers subscribing to the weekly yard cleanup service. As such, there is no incremental rental on the equipment.

14. Cookies; The website uses cookies to help personalize your online experience. By accessing Substitute Pet Parents, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

15. Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

· Government agencies;

· Search engines;

· News organizations;

· Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

· System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

· Commonly-known consumer and/or business information sources;

· Dot.com community sites;

· Associations or other groups representing charities;

· Online directory distributors;

· Internet portals;

· Accounting, law, and consulting firms; and

· Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Substitute Pet Parents; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Substitute Pet Parents. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

· By use of our corporate name; or

· By use of the uniform resource locator being linked to; or

· Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Substitute Pet Parents's logo or other artwork will be allowed for linking absent a trademark license agreement.

16. Consumer Protection Law; Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

17. Limitation of Liability; Substitute Pet Parents Llc., our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from arising from use of the Site.

18. Applicable Law; These Terms and Conditions are governed by the laws of the Commonwealth of Pennsylvania.

19. Dispute Resolution; Subject to any exceptions specified in these Terms and Conditions, if you and Substitute Pet Parents LLC are unable to resolve any dispute through informal discussion, then you agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Substitute Pet Parents LLC. The costs of any mediation or arbitration will be shared equally between you and Substitute Pet Parents LLC.

Notwithstanding any other provision in these Terms and Conditions, you and Substitute Pet Parents LLC agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

20. Severability; If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Contact Details
Should you have questions or require clarification, our address is listed below:

info@substitutepetparents.com

Physical Address:
502 W. 7th St.

Suite 100

Erie, PA 16502

You can also contact us through the feedback form available on our Site.

Effective Date: 30th day of August, 2026